LAIA, FEBERTIA, 2102020043 (2025) PENGARUH DISIPLIN KERJA DAN KOMPETENSI PEGAWAI TERHADAP KUALITAS PELAYANAN DI KANTOR CAMAT SUSUA KABUPATEN NIAS SELATAN. Skripsi thesis, UNIVERSITAS QUALITY.
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Abstract
Pelayanano yango diberikano kepada masyarakat oleho suatuo organisasio yang melaksanakan semua kegiatan yang diperlukan dalam suatu kelompok atau unit dikatakan bermutu. Penelitian ini bertujuan untuk mengetahui pengaruh kompetensi pegawai dan disiplin kerja terhadap mutu pelayanan Kantor Kecamatan Susua Kabupaten Nias Selatan. Sampel penelitian ini adalah pegawai yang bekerja di Kantor Kecamatan Susua sebanyak 30 orang. Pengumpulan data yang digunakan dalam penelitian ini adalah asosiatif. Pendekatan opengumpulan datao dilakukano dengan menggunakan okuesioner. Tekniko oanalisis odata oyang odigunakan oadalah oanalisis regresio linier bergandao. Hasilo pengujian penelitiano ini menunjukkano bahwa faktor disiplino kerjao dano kompetensi pegawai berpengaruho positifo dano signifikano terhadapo mutu pelayanan di Kantor Kecamatan Susua Kabupaten Nias Selatan, baika secaraa parsiala amaupun asimultan. Disiplina akerja adan kompetensi pegawai berpengaruh sebesar 43,0% terhadap mutu pelayanan di Kantor Kecamatan Susua Kabupaten Nias Selatan, berdasarkan nilai koefisien determinasi (R Square) sebesar 0,430 atau 43,0%. Namun, sisanya sebesar 57% dipengaruhi oleh faktor-faktor lain yang tidak termasuk dalam penelitian ini.
| Item Type: | Thesis/Skripsi (Skripsi) | ||||||||||||
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| Uncontrolled Keywords: | A service that is provided to the community by an organization that performs all necessary activities in a group or unit is considered to be of high quality. This study sought to ascertain how staff competency and work discipline affected the quality of services provided by the Susua District Office in the South Nias Regency. The study's sample consisted of 30 employees who worked at the Susua District Office. Associative data collection was used in this study. The data collection approach was carried out by way of a questionnaire. Multiple linear regression analysis was the data analysis technique employed. The study's test results demonstrated that the factors of work discipline and staff competence had a favorable and significant impact on service quality at the Susua District Office, South Nias Regency, both partially and concurrently. Work discipline and employee competence had a 43.0% impact on the quality of service at the Susua District Office, South Nias Regency, according to the coefficient of determination (R Square) value of 0.430, or 43.0%. However, 57% of the remainder was impacted by additional factors not included in this study. | ||||||||||||
| Subjects: | 000 Generalities | ||||||||||||
| Divisions: | Fakultas Ekonomi > Prodi Manajemen | ||||||||||||
| Contributors: |
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| Department: | Menajemen | ||||||||||||
| Depositing User: | Unnamed user with username febertina | ||||||||||||
| Date Deposited: | 13 Mar 2025 06:07 | ||||||||||||
| Last Modified: | 13 Mar 2025 06:07 | ||||||||||||
| URI: | http://portaluniversitasquality.ac.id:55555/id/eprint/2954 |
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